If for any reason you are not satisfied with your purchase, please use our ‘Contact Us’ facility or email firstname.lastname@example.org and we will provide you with further instructions on filling out the return form, mailing labels, and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original order.
Returns must be made within 30 days of delivery. Please note: shipping fees are not refunded for preference return and unfortunately, we do not offer exchanges for online purchases.
If your return is shipped after the time frame indicated above or without a sales receipt, we regret that we cannot issue a refund or return the item(s) to you.
What is our online returns policy?
Kingston Bookshop will be happy to refund your purchase within 30 days of delivery. Your refund will be credited to the original payment card.
Unwanted goods must be returned unopened in original packaging and in fully resaleable condition with any accompanying tags completely intact. We reserve the right to refuse an exchange or refund if goods are not returned in its original packaging, in a saleable condition or are damaged.
If you shipped the item(s) back to Kingston Bookshop at your own expense and the return is the result of an error on Kingston Bookshop’s part, you will be refunded your shipping costs when we process the return.
What products are excluded from our returns policy?
We are unable to offer an exchange or refund on the following items unless they are faulty:
· Opened CDs and DVDs
· Multi-media products
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS.
Any unopened item that is returned within 30 days of delivery, where the return is through no fault of Kingston Bookshop, will be refunded at 90% of the item’s price.
How long will it take for my refund to be processed?
Once we have received your return at our warehouse we will process your return within 1-3 business days. You should expect to see your refund in your account within 5 business days once you have received your 'Refund Complete' update email. Please note some banks may take longer than 5 working days to process refund payment.
If you have not received your refund and it has been after 10 business days since receiving your 'Refund Complete' update email, please contact our Customer Care team at email@example.com.
How do I return a product?
You can return by post or to any four (4) of the below listed stores. Send the original item back to us via an economical method.
Returning to a Store
You can exchange or refund your online order at our Pavilion Mall, Liguanea Post Mall, Springs Plaza and Oasis Shopping Centre Spanish Town stores, once you have proof of purchase (exclusions apply*). To return to store simply present your goods and sales receipt and one of our customer service representatives will be happy to process your exchange or refund. Refunds will be processed to the original payment card within 1 business day of the return.
Returning by Post:
Please note that for our international orders, customers will be required to cover the cost of the postage unless the product is faulty or damaged.
Please follow the instructions below carefully when returning by post:
1. Use our ‘Contact Us’ facility on the website or email us at firstname.lastname@example.org to get a Return Form, mailing label and instructions on making a return.
2. Repackage the goods into their original packaging. Please note that we do not accept returns for opened CDs and DVDs, multi-media products and unwrapped books.
3. Complete the Return Form, indicating your reasons for the return, and enclose with your parcel.
4. Print the mailing label, fill in the appropriate information that is required, and affix label to the outside of your parcel.
5. Method of return and any associated customs declaration is the responsibility of the customer. For Kingston Bookshop to receive your return you must ensure the words Return Goods are written on your customs declaration.
6. Take the package to your local Post Office and obtain a proof of postage. Postage must be paid by the sender.
How do I get a replacement item or exchange and item?
If you received a faulty item and need to replace it with the same item, please use our ‘Contact Us’ facility on the website or email us at email@example.com for instructions on how to do so.
Currently we do not process exchanges online, so you may use the ‘Contact Us’ facility on the website or email us at firstname.lastname@example.org and we will gladly process a return which will allow you to make a new purchase.
To return the item(s), you will need to use the return and mailing labels provided and send your original item(s) back within 30 days of delivery.
If you received a damaged item, please use the ‘Contact Us’ facility on the website or email us at email@example.com for us to advise you of the steps to take in either processing a refund or replacement.
If your item has missing pages/pieces or print errors, please use the ‘Contact Us’ facility on the website or email us at firstname.lastname@example.org for us to advise you of the steps to take in either processing a refund or replacement.
If an item is not working properly, please check the product manual and if you need additional assistance, please contact the product manufacturer directly.
How do I cancel an order?
Customers can cancel their order(s) at any time from the time they place an order until the point when “Your Order Is On Its Way” update email is sent to them. Once an order has been processed, a customer can no longer amend or cancel the order.
To cancel your order, please use our ‘Contact Us’ facility or email Customer Care at email@example.com.
*Exclusions refer to the time period within which the order was made and the types of items that were purchased.